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  • "The Wright Way - Problem Solving Principles from the Wright Brothers" a book review
  • "The Spirit to Serve-Marriotts Way" book review
  • Measurement is overrated 
  • The Goose V
  • Achieve Your Goals
  • 18 Tips For Killer Presentations



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Popular Posts

  • The Spirit to Serve - Marriott's Way
      Review by: Jeff Wright I had seen the red and white paperback in hotel night stand drawers many times before but on one particular t...
  • The Wright-Way a book by Mark Eppler Review by Jeff Wright
    As I was perusing the leadership and management section of a local bookstore, for some reason one of the titles just jumped off the shelf...
  • Pairwise Ranking - the forgotten tool
    Pairwise ranking is a tool that was once included in the Coast Guard Performance Improvement Guide (PIG*). As the PIG grew this tool was rem...
  • Determine the Root Cause: 5 Why’s
    Asking “Why?” isn't just something your three-year-old child does to drive you crazy it could also teach you a valuable quality improve...
  • 18 Tips for Killer Presentations
        Jerry Seinfeld has a skit where he points out that studies show public speaking is a bigger fear than death. That means, he claim...
  • Measurement is over-rated
    Most people working in the Quality/Performance arena are familiar with Dr. Deming and his famous question “how do you know?” This questi...
  • SIPOC
    The SIPOC is a tool used in process improvement efforts. The action of creating a SIPOC for process doesn't belong to any particular me...
  • The Goose V
    When you see geese flying in a “V formation, you might be interested in knowing what scientists have discovered about why they fly that ...
  • Achieve Your Goals
    Make this the time that your organizational plans and personal dreams come true! Setting realistic, measurable goals will help you achi...

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Favorite improvement Iinks

  • Congress/Meeting Time Cost
  • Performance Improvement Guide
  • American Society for Quality
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