Jerry Seinfeld has a skit where he points out that studies show public speaking is a bigger fear than death. That means, he claim...

Asking “Why?” isn't just something your three-year-old child does to drive you crazy it could also teach you a valuable quality improve...

The SIPOC is a tool used in process improvement efforts. The action of creating a SIPOC for process doesn't belong to any particular me...

As I was perusing the leadership and management section of a local bookstore, for some reason one of the titles just jumped off the shelf...

Pairwise ranking is a tool that was once included in the Coast Guard Performance Improvement Guide (PIG*). As the PIG grew this tool was rem...

Most people working in the Quality/Performance arena are familiar with Dr. Deming and his famous question “how do you know?” This questi...

  Review by: Jeff Wright I had seen the red and white paperback in hotel night stand drawers many times before but on one particular t...